Business Management

Workplace Conflict: How to Handle Disagreements, Difficult People, Tough Situations with Less Stress

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    Marcia Zidle
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    Feb 25, 2022
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    13:00 PM EST
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    60 Min
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How much is unresolved conflict costing your organization? There are a variety of direct costs associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. Another cost is the time spent by managers who are constantly dealing with disagreements, handling difficult people, or smoothing ruffled feathers. Their time would be better spent on accomplishing their work and team goals.


A recent study on workplace conflict, found that that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, they found on average, each employee spends 2.1 hours every week–approximately one day a month–dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc.). It is also a major drain on the resources of HR departments: half of the HR workers questioned (51%) spend between one and five hours a week managing disagreements.


The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes, a better understanding of others, improved solutions to problems, and increased team performance.


This webinar will equip your managers, supervisors, and team leaders with the powerful tools to avoid common mistakes made by those who are well-intended but ineffective; to communicate in a way that lessens the heat of the moment; and to resolve, and even prevent conflict, more quickly and easily.


Session Highlight:


The focus of this webinar is how deal with the inevitable conflicts, difficult people and situations that occur in the workplace. These seven points will be covered:

·       Identify the top six causes of conflict and which one produces the most problems

·       Understand the iceberg concept of conflict – what’s above and below the water line

·       Define five conflict management styles and match each style to different conflict situations

·       Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict

·       Learn how to keep your cool and react in a professional manner in the heat of the moment

·       Learn the language of positive communication to reduce negative emotions, especially anger

·       Recognize the four types of difficult people that drive you crazy and how to deal with them


Why Should You Attend:


Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient–or a whole host of other not-so-pleasant emotions.


Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals, or expectations. Yes, conflict can be destructive! It diverts energy from more important activities and issues; it polarizes people and reduces cooperation; and it can produce irresponsible behavior. And conflict can be constructive! It opens up and improves communication; it strengthens working relationships and teamwork; and it leads to better quality decisions and problem solutions.


The ability to handle difficult situations is a necessary people management and leadership skill. When you are confident of your conflict resolution abilities, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead, you can face the confrontation and bring the issue out into the open. Well-managed conflict actually stimulates, ideas, sparks creativity and encourages personal improvement. Conflict by itself is neither good nor bad. It’s the way YOU handle conflict that produces constructive or destructive results.


Who Should Attend:

·       All Employers

·       Business Owners

·       Company Leadership

·       CEO

·       COO

·       Chief Learning Officers

·       Directors

·       HR Professionals

·       Project Managers

·       Operation Managers

·       Managers/Supervisors

·       Team Leaders


Marcia Zidle is a board-certified executive coach, business management consultant and keynote speaker, who helps organizations to leverage their leadership and human capital assets.

She has 25 years of management, business consulting and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government, and nonprofits.

She brings an expertise in strategy and alignment; social and emotional intelligence; executive and team leadership; employee engagement and innovation; personal and organization change management.

She has been selected one of LinkedIn Profinder’s top coaches for 2017-18-19.


1.0 HRCI Credit (Applied)

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